All Sales Final & Resolution Policy

All Sales Are Final

• Orders are non-refundable and products cannot be returned or exchanged
• Delivered research materials cannot be accepted back into inventory because product integrity and chain of custody cannot be verified after delivery
• Approved resolutions are limited to replacement of the affected product or store credit; no cash or payment-method refund is offered

Damaged, Incorrect, Missing, or Lost Items

• Report the issue to assistance@tryquorvex.com within 48 hours of delivery, or within 48 hours of the carrier marking an undelivered shipment as delivered
• Include the order number, a description of the issue, and clear photographs of the shipping package, label, packing materials, and affected product when applicable
• Quorvex will review the submitted evidence and carrier records before determining eligibility
• A verified qualifying issue may be resolved by replacement or store credit at Quorvex’s election

Exclusions and Required Rights

• Replacement or credit is not available for improper handling or storage, unauthorized human or veterinary use, or an incorrect or incomplete delivery address supplied by the customer
• Carrier delay alone does not establish product damage; documented circumstances and applicable handling information will be reviewed
• Store credit has no cash value and is applied to the approved customer account
• Nothing in this policy limits a right or remedy that cannot lawfully be waived

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